Frequently Asked Questions About Our Legal Terms
Account closure is available on request through our support team. Any remaining balance is withdrawn to your original deposit method within 5 business days. We retain your data for seven years for dispute and audit purposes. Once closed, you can reopen an account at any time.
Contact our support team with your account ID and withdrawal reference number within 30 days of the transaction. We'll cross-check your DANA, OVO, GoPay or QRIS account and our internal ledger. If the issue is with our end, we reissue the funds within 24 hours.
Yes. Submit a data request through email or live chat with your account ID. We compile your account information, deposit records, withdrawal history and gaming activity within 5 business days, sent to your registered email address.
All deposits via DANA, OVO, GoPay and QRIS are held separately from operational funds and are accounted for in our daily reconciliation. In the event of platform downtime, your account balance is unaffected and fully retrievable once access is restored.
Access depends on local law in your region. Where permitted, we may apply withdrawal limits or account holds for compliance reasons. Any holds are disclosed via email, and you can appeal the decision or request account closure through our support team.
We retain account data, transaction records and identity verification documents for seven years from account closure or final activity. After this period, your data is securely deleted. You can request early deletion by contacting our support team.
Report privacy concerns or suspected unauthorized access directly to our support email or call our phone line during business hours. We investigate all reports within 24 hours and notify affected accounts immediately if a data breach is confirmed.
